We arrived pretty late, around midnight and were welcomed with a warm smile and quickly checked in by Abhinav, Alena and Thea.
We stayed on the 4th floor with connecting rooms 410 (2 single bed) and 411 (King bed). This floor also has dedicated family rooms. This worked out great for a family of four. Beds were big and super comfortable.
Key-Cards can be temperamental, and best advised to keep away from mobile phones. This is important as lifts can only be accessed via the Key-Card.
The conditions of the room were generally good and kept spotlessly clean by Lila. Each room is supplied with two bottles of mineral water every day by the housekeeping team.
The guest relations manager gave us a call in the morning to make sure we were comfortable – nice touch and appreciated. The hotel WiFi is excellent achieving download speeds of 25Mbps and uploads of 13Mbps.
There is limited parking in basement, accessed via car lift. Mostly permit holder parking in streets around the hotel so be careful not to park outside.
Half board comes with a good selection buffet for breakfast, juices are weak carton concentrates. Fixed A-la-Carte menu in the Sura restaurant for dinner that does include juices and bottled water. Generally good food and service from the F&B team. Limited vegetarian choices and soup of the day is usually Lentils. V-Jay (F&B team) in the restaurant is a STAR, and always took real good care of us.
KM Hypermarket (Open till late) is just a few mins walk down the road and is full of all the usual superstore stuff and has a nice hot food section too. Convenient for getting snacks/food for picnics and lunches. The Abu Dhabi Mall is only a ten minute walk away. There is also a mosque a few minutes walk away.
The swimming pool on tenth floor is adjacent to the Fillipino Night Club Bar (Vector), small, but usually empty during day so does not get over crowded.
Overall an enjoyable, comfortable stay with warm, friendly staff, great central location, just be careful about car parking.